Support, Operations & Admin Professional

Titilayo Deborah Borire —
the steady hand
behind your operations.

Customer Support & Success · Executive & Personal Assistance · Operations & Administrative Coordination · Email Management & Outreach · Digital Marketing & Social Media — for teams who need someone dependable, wherever they're based.

Titilayo Deborah Borire
Lagos, Nigeria
Open to remote & global roles
Available now
·
Available to work across different time zones — with clients worldwide
·
6+ years experience
·
4+ sectors supported
6+
Years experience
4+
Sectors supported
20+
Tools & platforms
Education

B.Sc. Business Administration

National Open University of Nigeria

Certified

Customer Service Excellence

& Virtual Assistance

About

I keep businesses running smoothly from the inbox to the customer's last message — so founders and teams can focus on the work only they can do.

Over 6+ years I've supported teams across fintech & crypto/prediction markets, food tech & logistics, consulting & finance, and SaaS & emerging tech — across customer support, executive and personal assistance, operations and administrative coordination, HR support, email management and outreach, and digital marketing. I'm the person who catches what falls through the cracks and closes the loop before anyone has to ask twice.

I work independently, adapt fast to new tools, and treat client information with the same care I'd want for my own. If you need someone dependable on your team — whether that's three hours a week or full-time, across any time zone — that's the role I show up for.

Remote-ready Detail-oriented Fast learner Operations-minded Client-focused
What I offer

Four ways I take work off your plate.

01

Customer Support & Success

Chat, email, and phone support handled with patience and precision — inquiries answered, complaints resolved, escalations routed to the right person, every time.

02

Executive, Virtual & Personal Assistance

Inbox triage, calendar coordination, scheduling, and day-to-day personal or executive support that runs quietly in the background, so you stay focused on what matters.

03

Operations & Administrative Coordination

HR support, data entry, records and document management, and cross-team coordination — the systems work that keeps everything else on track.

04

Email Management & Outreach

Inbox organization, prioritization, and response — plus outbound outreach and follow-up that keeps conversations and leads moving forward.

05

Digital Marketing & Social Media

Content planning, scheduling, and community engagement across Instagram, Facebook, LinkedIn, X, and TikTok — building a presence that sounds like your brand.

Expertise

Skills & tools I bring on day one.

Core

  • Customer Support
  • Executive & Personal Assistance
  • Operations Coordination
  • Administrative & HR Support
  • Email Mgmt. & Outreach
  • Digital Marketing
  • Social Media Mgmt.
  • Data Entry

Communication

  • Slack
  • Zoom / Google Meet
  • WhatsApp Business
  • Fireflies.ai

CRM & Scheduling

  • Zoho CRM
  • Intercom
  • MyLiveAgent
  • Jira
  • Trello
  • Monday.com
  • Calendly

Productivity, Finance & AI

  • Microsoft Office
  • Google Workspace
  • Notion & Canva
  • Figma
  • QuickBooks
  • ChatGPT / Gemini / Claude
  • Otter.ai
Career

Where I've put this to work.

Nov 2024 — Jan 2026

Chat Support Agent

Chowdeck · Ikeja, Lagos — Hybrid

Delivered fast, accurate support via chat, consistently meeting daily targets while resolving order complaints and escalating complex issues to the right teams.

2024 — Present

Freelance VA, Executive Assistant & Social Media Manager

Self-Employed (Remote) · Various Clients

Providing virtual assistance, social media management, and administrative support to clients across industries — including crypto and prediction market startups — on contract and part-time engagements.

Aug 2023 — Dec 2024

Administrative / Operations Assistant

Isurf Consulting Limited · Lekki, Lagos

Managed data entry, records, and equipment inventory, and coordinated across departments to improve workflow and productivity.

Mar 2021 — Jun 2023

Customer Service Representative

Opay · Ikeja, Lagos

Handled 50+ daily customer interactions via chat, phone, and email for a leading Nigerian fintech platform, maintaining strong satisfaction and retention.

Jun 2020 — Feb 2021

Call Center Agent / Customer Support

TePat Consulting · Egbeda, Lagos

Handled inbound calls, chats, and emails with consistency, documenting client feedback to support service quality improvements.

Proof of work

A few samples, so people can see the work — not just read about it.

A few real screenshots from the tools I use daily — client and personal details cropped or removed.

Customer support inbox management in Intercom
Support inbox triage
Categorizing & routing customer conversations in Intercom — Chowdeck
Operations coordination board in Jira
Operations coordination
Tracking cross-team work items and open requests in Jira
Social media inbox management on Instagram
Social media management
Managing vendor & community messages for a client's Instagram business page
Business partnership outreach email
Email outreach
Cold partnership outreach written & sent on behalf of iKook
PDF · TRAINING GUIDE
Chef's
Playbook
10 sections — mise en place to client care & pricing
Training documentation
Wrote & structured a full onboarding playbook for iKook's chef network
Get in touch

Available for remote, hybrid, and contract roles — anywhere in the world.