The steady hand behind your operations.
Virtual & Executive Assistant and Operations Coordinator — inbox, calendar, and day-to-day support for founders and teams, anywhere in the world.
I keep businesses running smoothly from the inbox to the customer's last message, so founders and teams can focus on the work only they can do.
Over 6+ years I've supported teams across fintech, food-tech & logistics, consulting, and remote-first startups — spanning customer support, executive and personal assistance, operations coordination, and social media management. I'm the person who catches what falls through the cracks and closes the loop before anyone has to ask twice.
I work independently, adapt quickly to new tools, and treat client information with the same care I'd want for my own. If you need someone dependable on your team — three hours a week or full-time — that's the role I show up for.
Education
B.Sc. Business Administration
National Open University of Nigeria — Completed 2024
Certifications
- Diploma in Customer ServiceAlison
- Customer Service ExcellenceJobberman
- Virtual Assistant TrainingAlison
- Business Education Conference CertificateSalam Open University
What I take off your plate
Four areas of support, drawn from the day-to-day work of running a lean, remote team.
Customer Support & Success
Chat, email, and phone support handled with patience and precision — inquiries answered, complaints resolved, escalations routed to the right person, every time.
Executive & Virtual Assistance
Inbox triage, calendar coordination, scheduling, and day-to-day support that runs quietly in the background.
Operations & Administrative Coordination
Data entry, records and document management, and cross-team coordination — the systems work that keeps everything else on track.
Social Media & Community Management
Content planning, scheduling, and community engagement across Instagram, Facebook, LinkedIn, and TikTok.
Skills & tools
What I bring on day one.
Core
- Executive Assistance
- Operations Coordination
- Customer Service
- Calendar & Inbox Management
- Data Entry
Communication
- Slack
- Zoom / Google Meet
- WhatsApp Business
- Lark
- DingTalk
CRM & Support
- Zoho CRM
- Intercom
- MyLiveAgent
- Jira
- Trello
Productivity & AI
- Microsoft Office
- Google Workspace
- Notion
- Canva
- ChatGPT, Gemini & Claude
- Otter.ai
Where I've put this to work
Virtual & Executive Assistant | Operations Coordinator
- Delivered end-to-end virtual and executive assistant support, including inbox triage, calendar management, and task coordination for multiple concurrent international clients.
- Coordinated operational workflows for clients, including scheduling, task tracking, and process organization to keep projects on schedule.
- Managed social media pages and community engagement across Instagram, Facebook, and LinkedIn to support client visibility.
- Maintained 100% on-time task delivery for clients across local and international markets.
Administrative / Operations Assistant
- Streamlined daily administrative and operational workflows, improving team productivity and reducing turnaround time on routine tasks.
- Maintained accurate data entry, recordkeeping, and equipment inventory systems, supporting audit readiness.
- Coordinated cross-departmental communication to ensure on-time completion of assigned projects and tasks.
Customer Service Team Lead
- Managed 100+ customer interactions daily via chat, phone, and email for a leading Nigerian fintech platform, maintaining a 90% satisfaction rate.
- Promoted to Team Lead within 3 months of joining in recognition of exceptional performance, reliability, and leadership ability.
- Led and mentored a team of customer service representatives, resolving escalated complaints and technical issues to protect customer retention.
Call Center Agent / Customer Support
- Handled inbound customer calls, chats, and emails with consistency, accuracy, and professionalism across a high-volume support queue.
- Documented client feedback systematically to support service-quality improvements and team performance reporting.
Proof of work
A few real samples, so people can see the work, not just read about it.
Inbox & workspace management
Managing mail, streams, and day-to-day workspace tools in Zoho Workplace.
Email campaign management
Building and tracking email campaigns — recipients, opens, and clicks — in Brevo.
Task & project tracking
Coordinating chef onboarding tasks and cross-team work items in Jira.
Training documentation
Wrote and structured an onboarding playbook, 10 sections from process to client care.