Customer Support Specialist · Virtual & Executive Assistant · Social Media Manager
📍 Lagos, Nigeria · Remote-Ready Worldwide
I'm a dedicated remote professional with 5+ years of experience supporting businesses across customer service, virtual assistance, administrative operations, and social media management.
I've worked with companies in fintech, food delivery, and consulting — helping teams stay efficient, customers stay happy, and operations run smoothly. I'm comfortable working independently, managing multiple tasks at once, and adapting quickly to new tools and environments.
I hold a B.Sc. in Business Administration from the National Open University of Nigeria, and I'm certified in Customer Service Excellence and Virtual Assistance. When you work with me, you get someone who is reliable, detail-oriented, and genuinely invested in helping your business grow.
Professional, empathetic support via chat, email, and phone. I handle inquiries, resolve complaints, manage escalations, and ensure every customer leaves with a positive impression.
Inbox management, calendar coordination, scheduling, and task handling — keeping your day organized so you can focus on what matters most.
Managing your presence, creating and scheduling content, engaging your audience, and growing your community across Instagram, Facebook, LinkedIn, Twitter/X, and TikTok.
Data entry, record management, document preparation, HR support, and general administrative tasks handled with accuracy and confidentiality.
Delivered fast, accurate customer support via chat. Consistently met daily performance targets and maintained high satisfaction scores across all interactions. Resolved order-related complaints and escalated complex issues to appropriate teams.
Provided virtual and executive assistant services, social media management, and remote administrative support to clients across multiple industries on contract and part-time engagements.
Supported daily administrative and operational functions. Managed data entry, records, equipment inventory, and inter-departmental coordination to improve workflow and productivity.
Managed 50+ daily customer interactions via chat, phone, and email for a leading Nigerian fintech platform. Resolved complaints and maintained strong user satisfaction and retention rates.
Handled inbound customer calls, chats, and emails with consistency and professionalism. Documented client feedback to support service quality improvements and team reporting.
I'm currently available for remote, hybrid, and contract roles globally. Whether you need ongoing support or a short-term project handled — I'd love to hear from you.